Privacy Policy

Your privacy on the Internet is very important to us. We strive to treat the personal information we collect with utmost confidentiality. You can play TWLV games with confidence, because we protect the Website and TWLV Games using first class software, hardware, and the latest protection techniques, methods and procedures. The purpose of this Policy is to inform you about how your personal information is collected, stored, used and protected, and also to inform you about your rights regarding that information.

1 What information is collected and for what purpose?

During the process of registration and the opening of a TWLV User Account, we ask that you send us personal information, including your name, mailing address, e-mail address, password, and your date of birth. We need your date of birth to verify that you are at least 18 years or older (depending on the legal gambling age in the country you reside in).
We will use your personal data to confirm identity for various financial transactions and procedural verifications, to inform you from time to time of events and news, and for our customer service. If you no longer wish to receive newsletters, you can unsubscribe from them following instructions in the newsletter.
It is important that you register under your true name and identity. It is also fundamental that any other personal information recorded in your User Account is accurate and valid, because this data will be used to validate financial transactions, and is used for purposes mentioned earlier. Users can change their personal information at all times via the 'User Account' (My TWLV) on the Website, after logging in using their private Username and Password.

2 Deposits and withdrawals

Users must be able to complete a deposit or money transfer transaction in order to purchase Tickets on the Website. In order to do so the user must provide information (e.g. a credit card number). This information will be utilized, in combination with your other personal information, for the validation and settlement of financial transactions performed by you.

3 Confidentiality

TWLV is committed to protect the confidentiality of the identity and other information collected from individual users, and will not knowingly allow anyone to access this information other than the user themselves or under the conditions described in this Privacy Policy.
TWLV has invested substantially in servers, database, backup and firewalls to protect the data collected by TWLV. The techniques used are first-class protection tools. TWLV uses strictly controlled data centres with premium protection measures such as DDOS protection approved by the license giver.
All TWLV employees are required to abide by the terms of this Privacy Policy. This Privacy Policy and other company policies provides that employees are required to treat all User data with strict confidentially. This obligation will continue even after an employee has left the company.
We also recommend you personally protect your own data as carefully as possible. Your TWLV password is confidential and should be kept private. Choose and store your password so that nobody can detect it.

4 Limits of Confidentiality

Legal obligations for inspection; Due to enforcing laws and regulations TWLV may under certain circumstances be obliged to disclose Users personal information.
TWLV will endeavour to limit these revelations as much as possible to the following: if TWLV, in all confidence, considers that it is obliged to provide data, for example; in response to a subpoena, address a warrant or other legal processes, or where reasonably necessary to identify persons or entities, contact them or bring them to legal action, in order to secure, to protect or enforce the rights of TWLV.
Also we can, as permitted by you on agreeing to the Terms & Conditions of the TWLV website, grant your User Information; name, address, city, zip code, country, phone number, e-mail address and company name, to third parties if we have good reason to believe that this is necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other illegal activities and activities for which we may be held liable.

5 Who receives your information?

Besides meeting the possible legal requirements as addressed in paragraph 4 above, we may grant your personal information to our employees, or employees of other companies related or affiliated to TWLV and third party service providers that will use your personal information to provide services related to you as a User with TWLV. All recipients of your personal data are equally bound by the same rules applicable to the protection and confidentiality of your personal data that TWLV is bound by.

6 Your rights regarding your information

Our goal is always to keep your data records as accurate as possible. You can contact us at any time to revise your data, modify data, or receive a copy of your data records, or get your data adjusted or corrected in accordance with your rights under the Data Protection Act 2002. If you have questions about your personal information please e-mail us via the information provided under "contact" on the Website and/or by the e-mail address published on the website. In some cases, we may ask you for a small fee to cover the administrative cost of your request(s).

7 Cookies

We can give you a temporary 'cookie' when you visit the Website. A cookie is a small bit of information that is placed in the cookie folder of your computer so that we can remember your previous visits and behaviour when you return to our Website. We may use the information from the cookie to update our information about your use of our Website. You are not obliged to accept the cookie from us and you have the ability to accept cookies or reject them via the settings in your browser.

8 Accepting the Privacy Policy

If you open a User Account by completing a registration at TWLV, you agree to the terms of this Privacy Policy. We may amend or update this Privacy Policy occasionally and we therefore encourage you to read it at regular intervals. Continued use of the Services of TWLV confirms your consent to this Privacy Policy and any update or change in them. Our general terms and conditions prevail in case of a conflict with a provision in this Privacy Policy.

9 Who are we?

TWLV Gaming Ltd.
First Floor
Millenium House
Victoria Road
Isle of Man IM2 4RW
Company number: 126124C

OGRA Licence granted 8th December 2011 by the IOM Gambling Supervision Commission. All debts are enforceable in law on the Isle of Man. TWLV does not accept players from the USA. Players must be 18 or older. Copyright © 2012, All rights reserved. TWLV Gaming Limited, First Floor, Millenium House, Victoria Road, Douglas, Isle of Man, IM2 4RW. For questions please mail our support team at
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