Responsible Gaming


Playing any Bingo Game is considered a game of chance, and for most of us this is a safe, harmless entertainment and leisure activity, but TWLV wants all to play responsibly, within their means and to be aware of the advise and information available which can prevent irresponsible gambling.

Some simple messages to keep in mind when you gamble online:

  • You're buying fun, not investing your money
  • Gambling should be done in moderation and undertaken as a form of leisure
  • Before playing, set limits on how much time and money you're going to spend
  • If you need to, use the deposit limit tools to help maintain control
  • Avoid chasing losses
  • Only gamble with money you can afford to lose
  • Keep up other interests and hobbies - don't let gambling take over your life
  • Don't let gambling affect relationships with family and friends
  • Don't gamble in order to escape from stress or boredom
  • If you need a break from gambling make use of the self exclusion tools provided in your personal account settings
  • The key message is... If you choose to gamble online, always gamble responsibly!

Being responsible about gambling means knowing whether to play, how to play, and how much money to spend. If you are in doubt use the tools and links on our site to get informed.

Underage gambling

When enjoyed responsibly by consenting adults, the TWLV Bingo Game is an unparalleled entertainement option, offering the thrill of playing a Bingo Game from the comfort of your home, along with the friendship and support of a global player community.

However, while most players share our view and enjoy gambling responsibly, we realize that a small pecentage of players might be underage. That's why TWLV limits access by minors. Age-verification is an automated and integrated part of the registration process. Players under 18 are not accepted and cannot play.

Seeking Help

If you'd like advice on controlling your gambling or are concerned about someone else's gambling, speak to GamCare in confidence.

GamCare

http://www.gamcare.co.uk/

GamCare offers support, information and advice on problem gambling through its telephone (HelpLine) and online (NetLine) services, and specialist face-to-face counselling.

It also offers online advice on self-help strategies and practical advice to family and friends of people experiencing problems.

Gamblers Anonymous

http://www.gamblersanonymous.org.uk/

Gamblers Anonymous is a group of men and women who have joined together to do something about their own gambling problem and to help other people do the same.

Signs someone you know may have a problem

There are a variety of signs that may indicate someone you know has a problem with their gambling. The more signs they show, the greater the chance of a problem. Some of these signs include:

1Constantly talking about gambling
2Spending more time or money on gambling than the individual can afford
3Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so
4Gambling more in order to win back losses or get out of financial trouble
5Thinking that gambling will get under control as soon as there's a 'big win'
6Borrowing money, selling things, committing (or considering committing) criminal acts in order to get money for gambling
7Having unexplained money or new possessions
8Having increased debt, unpaid bills, or other financial troubles because of gambling
9Often gambling until all of their money is gone
10Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement
11Experiencing extreme highs from gambling wins and extreme lows from gambling losses
12Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or other negative emotions
13Getting irritated more easily or having less patience when dealing with normal, everyday activities
14Feeling guilty about gambling or what happens while gambling
15Getting criticized by others for their gambling
16Having arguments with friends or family about money and gambling
17Refusing to discuss gambling with others or lying to cover it up
18Hiding bills, past due notices, winnings, or losses from others
19Gambling instead of attending family or other social functions
20Neglecting family or household responsibilities because of gambling
21Neglecting work or school because of gambling
22Neglecting personal needs (e.g., for food, sleep, hygiene) because of gambling
23Consistently or always planning holidays where gambling is available
24For those who live with the person who may have a problem with their gambling, another sign may include having money or valuables that mysteriously disappear

Signs you may have a problem

There are a variety of signs that may indicate you have a problem with gambling. The more signs you show, the greater the chance of a problem. Some of these signs include:

1Constantly thinking or talking about gambling
2Spending more time or money on gambling than you can afford
3Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so
4Feeling a sense of emptiness or loss when not gambling
5Gambling more in order to win back losses or get out of financial trouble
6Thinking that your gambling will get under control as soon you have a 'big win'
7Borrowing money, selling things, committing (or considering committing) criminal acts in order to get money for gambling
8Having increased debt, unpaid bills, or other financial troubles because of your gambling
9Often gambling until all of your money is gone
10Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement
11Experiencing extreme highs from gambling wins and extreme lows from gambling losses
12Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or other negative emotions
13Getting irritated more easily or having less patience when dealing with normal, everyday activities
14Feeling guilty about gambling or what happens while gambling
15Getting criticized by others for your gambling
16Having arguments with friends or family about money and gambling
17Refusing to discuss gambling with others or lying to cover it up
18Hiding bills, past due notices, winnings, or losses from your partner or family member
19Gambling instead of attending family or other social functions
20Neglecting family or household responsibilities because of gambling
21Neglecting work or school because of gambling
22Neglecting personal needs (e.g., for food, sleep, hygiene) because of gambling
23Consistently or always planning holidays where gambling is available

Problem Gambling

Problem gambling is gambling that is done excessively and negatively affects other areas of a person's life, such as their physical or mental health, work performance, finances, and/or interpersonal relationships.

People with gambling problems often bet with money they can't afford to lose, max out their credit cards, borrow money in order to gamble, and do other things that compromise their personal values. Despite these negative consequences, they may deny that they have a problem, continue to chase losses, neglect family, friends, work, and even their own self-care (they may not eat or sleep properly, for example, or care about their physical appearance). Problem gambling can affect anyone regardless of age, gender, race or social status.

International Gambling Therapy has a wealth of skills and experience in helping those affected by compulsive gambling or affected by a loved one's compulsive gambling. While in the UK , Gamcare is the leading national authority on the provision of advice, practical help, support and counselling in addressing the social impact of gambling. Both websites can be accessed by clicking on the relevant icons on the right hand side on this page.

As a responsible gaming operator we comply with the strict legislation of the Isle of Man jurisdiction.

Gambling Supervision Commission

The Gambling Supervision Commission is a body corporate established in 1962.

In addition to the licensing and regulation of land-based gambling operations (casino, amusement and slot machines, betting offices and lotteries), the Commission also regulates all online gambling activities, which have grown significantly in recent years.

The core principles the Commission upholds are:

1To keep the gambling industry crime free
2To protect the young and those at risk
3To ensure that the services offered by licence holders are fair and that players receive their true winnings

Respecting your privacy

Game fairness and the security of personal information are important issues when gambling online, please read our Privacy Policy to be informed on how we deal with your personal information. We will not sell your info to any third party and store it in a protected manner.

Stay in Control

Within your personal account settings you can set a budget or exclude yourself from further play for a limited or unlimited period. This option can assist you when you feel it appropriate. You can also choose whether or not to receive promotional messages from us by e-mail.

Let us assist you

If the information, tools and links on the TWLV site are not sufficient, or you have queries not addressed at the FAQ's, you are always welcome to contact us directly. Send a message to support@twlv.com and we will have our customer support help you further.

Mission

It is TWLV's ambition to constantly anticipate the challenges the e-gaming market offers now and in the future, with a flexible and resilient operation, taking into account our social responsibility.

Furthermore TWLV wants to enable people worldwide, through participating in its games, and again meeting its social responsibility, to contribute to the development of a better protection of the environment, led by the vision of the WWF.

We share an incredible world. And we have a responsibility to protect it for or children, their children, and the generations that follow. It's a world full of challenges, and WWF is there to provide solutions, and over the past 50 years has had major successes. TWLV will help them to continue their vital work to protect some of the world's most vulnerable animals, places and people, tackle climate change and address the unsustainable consumption of precious natural resources, and will encourage its customers to do so to.

50% of the annual Jackpot is distributed to WWF as the companies dedicated Charity.

WWF Vision

We seek to save a planet, a world of life. Reconciling the needs of human beings and the needs of others that share the Earth, we seek to practice conservation that is humane in the broadest sense. We seek to instil in people everywhere a discriminating, yet unabashed, reverence for nature and to balance that reverence with a profound belief in human possibilities. From the smallest community to the largest multinational organization, we seek to inspire others who can advance the cause of conservation.

We seek to be the voice for those creatures who have no voice. We speak for their future. We seek to apply the wealth of our talents, knowledge, and passion to making the world wealthier in life, in spirit, and in living wonder of nature.

OGRA Licence granted 8th December 2011 by the IOM Gambling Supervision Commission. All debts are enforceable in law on the Isle of Man. TWLV does not accept players from the USA. Players must be 18 or older. Copyright © 2012, twlv.com. All rights reserved. TWLV Gaming Limited, First Floor, Millenium House, Victoria Road, Douglas, Isle of Man, IM2 4RW. For questions please mail our support team at support@twlv.com.
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